Never ignore a Google review again

How to do it

1. 1

   Open your Google Business Profile at business.google.com and check for new reviews

2. 2

   For each new review, open claude.ai and paste this prompt:

3. 3

   PROMPT: 'A customer left this Google review for my [restaurant/shop/business type] in [your city]: [paste the full review text here]. Write a warm, genuine response in 2-3 sentences. If it is positive, thank them specifically for what they mentioned. If it is negative, apologize sincerely and invite them back to make it right. Sound like a real owner — friendly but professional. Do not be defensive.'

4. 4

   Read the draft response — adjust anything that doesn't sound like you

5. 5

   Copy and paste it into the 'Reply' field on your Google Business Profile

6. 6

   Aim to respond within 48 hours — Google and customers both notice

Watch out for

• ⚠

  Responding to reviews — even negative ones — is one of the highest-ROI things you can do for local SEO. Google rewards it.

• ⚠

  Never auto-post AI responses without reading them first — occasionally they miss context only you would know

• ⚠

  For negative reviews: focus on the customer's experience, not defending yourself. The response is for future readers as much as the reviewer.

• ⚠

  ADVANCED VERSION: You can automate this with n8n so it detects new reviews and drafts responses automatically. However, the Google Business Profile API requires approval that takes 1-3 days to process. If you want the automated version, book a Maintained plan and we will set it up.