Restaurant & Food Business
Respond to Chinese-language Google reviews
Reply in the same language your customers wrote in — warmly and professionally
When a customer leaves a review in Chinese, responding in their language shows real care and builds community trust. Paste the review into Claude, get a warm response in the same language, post it to Google Business Profile. Takes 3 minutes.
Tools used
How to do it
- 1
Open your Google Business Profile and copy the Chinese review text
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Go to claude.ai and paste this prompt:
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PROMPT: 'A customer left this Google review for my [restaurant/shop type] in Burnaby: [paste the full review]. Please write a warm, genuine response in the same Chinese dialect and style they used. If it is a positive review, thank them specifically for what they mentioned. If it is a negative review, apologize sincerely and invite them to come back so you can make it right. Keep the response under 100 characters. Sound like a real owner, not a corporation.'
- 4
Read the response — adjust anything that doesn't feel right
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Copy and paste it directly into your Google Business Profile response field
- 6
Aim to respond within 24 hours — Google's algorithm notices response time
Watch out for
- ⚠
Claude.ai is much better than local models for Chinese — use it for this recipe
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Read the response yourself before posting — even if your Chinese is rusty, you can often spot if something sounds off
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Responding in Chinese to Chinese reviews consistently will build real loyalty in your local community — it signals you see them
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If the review is in Cantonese but Claude responds in Mandarin, add 'respond in Cantonese' to your prompt
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